Privacy Policy – Celluwow®
Last updated: October 10, 2025
Celluwow® operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you as a customer with a personalized shopping experience (hereinafter referred to as the “Services” ).
Celluwow® is a store operated through Shopify , which allows us to offer you these services.
This Privacy Policy describes how we collect, use, and disclose your personal data when you use our services, make purchases, or otherwise interact with us.
In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal data.
We recommend that you read this policy carefully.
By accessing and using our services, you confirm that you have read, understood, and agree to the practices described in this policy regarding the collection, use, and disclosure of data.
What personal data do we collect or process
The term “personal data” refers to any information that can identify you or relate to you .
Anonymized data or data that cannot be linked to a person is not considered personal data .
We may collect or process the following categories of personal data:
Contact information
- Name
- Address
- Billing and shipping address
- Phone number
- Email address
Financial information
- Credit or debit card numbers
- Bank details
- Transaction details
- Payment confirmations
Account information
- User name
- Password
- Preferences
- Configuration
Transaction data
- Products viewed
- Products added to cart
- Products purchased
- Products returned, exchanged or cancelled
Communication data
Information that you provide when contacting our customer service .
Device information
- IP Address
- Browser type
- Unique identifiers
- Device type
Usage information
- Website Interactions
- Browsing history
- Frequency of use
Sources of personal data
We may collect personal data:
- Directly from you , when you create an account, place an order, or contact us.
- Automatically , through cookies and similar technologies when you use our services.
- From service providers , such as payment, shipping, or analytics providers.
- From business partners or other third parties .
How we use your personal data
We use your personal data for the following purposes:
Provision and improvement of services
- Order processing
- Account management
- Returns
- Shipping
- Personalizing the shopping experience
Marketing and advertising
-
Sending promotional communications (email, SMS or targeted advertising)
Security and fraud prevention
- Authentication
- Protection against fraudulent activities
Communication with you
- Customer service
- Order tracking
- Medium
Legal obligations
- Compliance with legal requirements
- Cooperation with authorities
- Application of our policies
How we share personal data
We may share your personal data:
- With Shopify and other service providers (payments, shipping, web hosting, customer support)
- With marketing partners for targeted advertising
- When you have expressly authorized it
- With affiliated companies or in the event of a business transaction (merger or acquisition)
- To comply with legal obligations or to protect our rights, the rights of our users, or the rights of third parties
Relationship with Shopify
Our services are hosted on Shopify .
Shopify collects and processes personal data to allow us to operate and improve our services .
Your data may be transferred to Shopify and third parties in other countries .
Shopify may use this data for development, analytics, and security purposes .
You can find more information in Shopify's privacy policy .
Third-party websites and links
Our services may contain links to third-party websites .
Celluwow® is not responsible for the content, privacy policies, or security practices of such sites.
We recommend that you review the privacy policies of these websites before interacting with them .
Data on minors
Our services are not directed at minors , and we do not intentionally collect personal data from children.
If you believe that a minor has provided us with personal data, please contact us at:
to request its removal.
Data security and preservation
We have adopted technical and organizational security measures to protect your data.
However, no method of data transmission or storage is completely secure .
The length of time we retain your data depends on the purpose of the processing and our legal or contractual obligations .
Your rights and choices
Depending on your place of residence, you may have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure ( right to be forgotten )
- Right to data portability
- Right to limit or object to the processing
- Right to withdraw your consent
- To exercise these rights, you can contact us at:
If you reside in the European Union or the European Economic Area , you can also file a complaint with your data protection authority .
International data transfers
Your personal data may be transferred and stored in countries outside your jurisdiction , including countries outside the European Economic Area (EEA) .
We use recognized mechanisms, such as the European Commission's standard contractual clauses , to ensure the legality of such transfers.
Changes to this privacy policy
Celluwow® may update this privacy policy at any time to reflect legal, technical, or operational changes.
The "Last Updated" date will be changed accordingly.
Contact
For any questions, requests, or complaints related to this privacy policy , you can contact us at:
🏢 Address: Greifswalder Str. 226, 10405 Berlin, Germany
In accordance with applicable data protection laws, Celluwow® is the controller responsible for the processing of your personal data.